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Return Policy

For Domestic Orders Only

We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.

If the item(s) is damaged during transit please contact the seller immediately for further assistance. You have 30 days to contact us for assistance. We are not responsible for any lost or stolen item(s). Phone: 1-809-440-0110 Email: contact@caribbeangemstones.com . If the product is damaged and you take it else wear for repairs/engraving we are no longer responsible for this item(s).  We do not offer returns or exchanges on used item(s).

Note: Orders placed during Christmas, Valentine’s Day, Mother’s Day, and Father’s Day qualify for the extended 45-day return and exchange (just in case).

 For Christmas, orders placed October 15th- January 16th can be returned or exchanged within 45 days from package delivery date.

Final Sale and Special Order items can’t be returned. That said, exchanges are definitely possible for items of the same value or less with the price difference refunded. For an exchange of a higher valued item, customers are responsible for the price difference. We don’t need a Return Authorization Number to process a return or exchange. Just follow the instructions below for a hassle-free return experience.

Ensure Returns are Securely Packaged

If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the return / exchange form. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.

Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be refunded.

Returns are Inspected and Processed within 7 Business Days

Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, Caribbean Gemstones reserves the right to liquidate the inventory and withhold your credit.

Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.

Free Gift Return Policy

The free gift is based on the total of your order. If the value of your purchase drops below the required minimum after a return, we can’t treat you to a free gift. If you decide to keep the gift, we have to charge a reduced sum of $9.99.

 

International Returns & Exchanges

For our international customers we now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.



 

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